FLIGHT CLUB PAYMENT POLICY
Depending on your order, different terms and conditions apply as to the due dates of your associated payment:
(1) SKYDIVING COURSES AND WIND TUNNEL FLYING:
In order to reserve a specific time slot for your training, including one-on-one attention of your personal coach and priority service during daily operations, we require payment in full no later than 8 days prior to your requested course dates. In case we have not received your payment into our accounts at least 8 days prior to the starting date of your course, or you are a walk-in customer, payment in full is due upon check-in, either in EUR or USD cash and we will accommodate on a first-come-first-serve basis.
(2) ZERO GRAVITY FLIGHTS, MiG-29 FIGHTER-JET RIDES AND SPACEFLIGHT TRAINING COURSES:
In order for us to schedule your flight/ course with our service partners at the Sokol aviation plant and at the GCTC, we require a down payment of 30% no later than 60 days prior to your requested flight/ course dates and payment in full no later than 45 days prior to your requested flight/ course date.
(3) ICARUS CANOPIES AND DAEDALUS SERIES PARACHUTES:
we require payment in full before we forward your order to the manufacturer for processing.
(4) GIFT CARDS:
we require payment in full before we ship out your gift card. Depending on the service or product you chose for your gift card, different payment due dates apply. Please verify in the above product and service due dates specifications.
FLIGHT CLUB PAYMENT OPTIONS
(A) TELEGRAPHIC TRANSFER
BANKING DETAIL
Please pay by Telegraphic Transfer or by Wire Transfer into the following account:
account holder name: Flight Club Limited
NZ company-Nr.: 2407869; GST-Nr.: 104243614
address: 66 High Street, Leeston 7656, New Zealand
recipient bank name: Transfer Wise
address: Avenue Louise 54, Room S52, Brussels 1050, Belgium
recipient bank SWIFT/ BIC: TRWIBEB1XXX
correspondent bank SWIFT/ BIC: BARCGB22
account holder IBAN: BE80 9672 1796 0477
Payment instructions:
(1) payments accepted in EUR only
(2) reference/ invoice-Nr.: SURNAME_SERVICE-ID_COURSE-DATE
(3) sender pays for all bank and transfer fees
If you need our assistance in processing your payment, please speak with us directly in FLIGHT CLUB LIVE CHAT.
(B) CASH PAYMENTS
Alternatively, you can pay smaller amounts in either EUR or USD cash at any of our service locations.
FLIGHT CLUB REFUND POLICY
CANCELLATIONS, RE-SCHEDULING, FORCE MAJEURE, ADVERSE WEATHER CONDITIONS AND SKYDIVING, REFUNDS, NO-SHOWS
(1) CANCELLATIONS & RE-SCHEDULING:
In case an event which you have prepaid us for is cancelled or re-scheduled from our side prior to the commencement date of the event, we give you a full refund on all payments made.
If you decide to cancel an event which you prepaid us for, or if you wish to change scheduled event dates, the amount which we will penalize you for and the refund amount which you are entitled to, depend on how long before your scheduled event starting date you notify us of your decision in writing:
> 15 days prior: we refund 70% of your payment;
< 15 days but > 5 days prior: we refund 55 % of your payment;
< 05 days but > 3 days prior: we refund 35 % of your payment;
</= 3 days prior: there will not be any refund paid;
Please be advised, that failure to notify us of your decision in writing by e-mail to info@flightclub.tv will automatically result in us treating you as a no-show customer as per paragraph (5) of this policy.
(2) FORCE MAJEURE:
If you have prepaid us for an event which cannot commence on, or be completed within, previously scheduled dates due to an extraordinary event or circumstances beyond our control, such as war, strike, riot, crime, epidemic or sudden legal changes which prevent us from fulfilling our service obligations,
we will refund the balance of any payments which you have made to us, less any verifiable expenses which we have incurred both in preparation for and, if applicable, during the partial completion of our service obligation. Our service obligation to you ceases with our refund payment registering in your bank account.
(3) ADVERSE WEATHER CONDITIONS AND SKYDIVING:
If you have prepaid for a skydiving course which cannot be legally started on, or entirely completed within, previously scheduled dates, due to adverse weather conditions such as limited visibility, strong winds or minimum cloud clearance requirements,
we will keep 25% of your payment in order for our staff to coach you through the theory portions of your skydiving course during down-times and to remain on stand-by for the duration of your scheduled booking. We will refund the remaining balance of your prepaid amount, less any applicable fees for skydives which you have completed and for tuition which you have received.
(4) REFUNDS:
If you are entitled to a refund as per the above paragraphs (1), (2) or (3) of this policy, it is entirely your decision whether you want for your refund to be returned to you, or prefer for your refund amount to be forward-credited towards any future event you decide to book with us and remain in our accounts as a down-payment in the interim.
We utilize reciprocal means of payment when returning your refund.
Meaning, if you have prepaid by telegraphic transfer, refund payments (less any banking fees we incur in the process of returning your balance) will be sent from our EUR denominated accounts by telegraphic transfer directly to the originating bank account. We categorically do not authorize any refund payments into unverified bank accounts, into any third party accounts, in any other currency or by any other means of funds transfer. We will release your refund payment no later than 30 days after receiving your written notice to cancel, or your written request to re-schedule, including your associated claim to a refund.
Concurrently, if you have prepaid smaller amounts in cash at any of our service locations, we will pay out any refund which you are entitled to under this policy in cash of the same currency. This is an unbureaucratic process, which is typically handled on the spot and without delays.
(5) NO-SHOW POLICY:
If we have not received your cancellation notice or request to re-schedule in writing by e-mail to info@flightclub.tv, if you do not show up on-time for your scheduled event, or decide to call off an event which is in progress, you are not entitled to any refund payments and the payments which you have made already cannot be forward-credited towards any revised future event date.
GIFT CARD REDEMPTION
Gift cards have no expiration date and you can claim the service or the product on the card for as long as Flight Club Limited remains in business.
Your claim expires with the existence of the company.
Please understand that, should you not redeem your gift card value within 365 days of the original purchase date, a surcharge might apply in order to compensate for eventual price hikes imposed onto Flight Club by our respective service partners.
CONTACT US
In order to cancel an existing booking with us, to re-schedule your event, or to claim a refund for a payment which you have made already, please CONTACT US.
SITE LINKS
FLIGHT CLUB FAIR PRICING POLICY
Flight Club has a fair pricing policy in place which is laid out to keep our services accessible to the largest possible portion of society, and at the same time, maintain world-class standards in training quality and operational safety.
With that in mind, here is our payment and refund policy:
DISCOUNTS
Please understand, that in the interest of maintaining world-class standards in training and operational safety, we categorically do not offer any discounts on any of our services.
In this context, we would also advise caution when bargain- hunting on the internet:
with service providers throwing out education to dumping-prices, something will typically have to give: from quality of instructors and pilots (whose job it is to max out your personal potential and to keep you safe in the process), to the quality of your training curriculum, to the latest technical standard of aviation equipment and its maintenance.
We therefore ask you to politely accept our terms and in turn extend our guarantee to share our life-long experience in the skies and the love for what we do, with everybody who decides to work and fly with us.